Help Center

AliExpress Troubleshooting: Real-Time Updates and Customer Service Options

Real-Time Problem Updates

Stay informed about current AliExpress real-time problems and outages by visiting the Downdetector page dedicated to the platform.

Contacting AliExpress Customer Service

Help Center

Visit the AliExpress Help Center for answers to common queries regarding orders, payments, disputes, and more.

Phone or Email

Unfortunately, AliExpress does not currently offer phone support. However, you can contact them via email by submitting a ticket through their website.

Live Chat

Live chat support is available during business hours. To access the live chat option, visit the Help Center and click on the "Chat Now" button located at the bottom right corner.

Unreceived Packages

If you have not received your AliExpress package, follow these steps:

• Check the order status by logging into your AliExpress account.
• Verify the shipping address is correct.
• Contact the seller directly through the AliExpress messaging system.
• If the estimated delivery date has passed, submit a dispute.
• Keep all documentation related to your order, including tracking information and communication with the seller.

Conclusion

By utilizing the resources and following the steps outlined in this guide, you can effectively contact AliExpress and resolve any issues you may encounter with your order.

Downdetector